ENERGY SERVICES

UPDATE

Effective Wednesday, February 14, 2024 and until further notice:

Energy customers will not be seen on Mondays.

Crisis (Disconnect Notices ) only on Tuesday and Thursdays. No Exceptions.

UNTIL FURTHER NOTICE: TCA IS UNABLE TO ACCEPT NON-CRISIS APPLICATIONS

 

Hours of operation

LIHEAP office hours are 8:00 am – 4:00 pm Monday – Fridays.

Location

1410 S. Norman C. Francis Parkway
New Orleans, LA 70125

 

TCA now has two different ways for clients to complete the LIHEAP process.

Pick -up & Drop Off 

Clients may pick up an application packet from 1410 S. Norman C. Francis Parkway, which will be located in box outside the building.  The application packet contains an application, application instructions, frequently asked questions, and documents checklist. Please use the complete packet contents to help guide you in completing the packet to return. Once the application has been completed, return both the completed packet and the required documentation to 1410 S. Norman C. Francis Parkway INSIDE. If you believe you will need addition documentation such as Zero Income Form or Contribution Form you may request one when picking up the package or downloading from the forms page https://www.tca-nola.org/tca-forms

Telephone Access – Senior and Disabled

Clients may access additional general information about TCA’s LIHEAP services and get information on Entergy’s account, services, policies and billing by dialing 504-875-2660.

Documentation needed to Determine Eligibility:

  • Valid Driver License or State ID
  • Social Security Card (all members of the household)
  • Proof of Residence:
    • Non-Public Housing; Deeds, Home Exemption document, Lease or Ret Receipt
    • Subsidize Housing Document or Section 8 Resident Work sheets
  • Proof of Income: ALL INCOME MUST BE REPORTED FOR ALL MEMBERS OF THE HOUSEHOLD
    • Contribution letters with a copy of a valid ID of the person making the contribution (The contributor cannot be a LIHEAP recipient)
    • Last four Consecutive Check Subs, Unemployment Benefit printout
    • Current year Benefits Award Letters (Social Security, SSI, Veterans, Pension)
    • Self-Employed – Prior Tax Year Return
    • Recently Laid off: Letter of Termination
  • Food Stamp Printout (Issuance date must be within 30 days)
  • Energy Bill / Disconnect Notice (Crisis Only)
  • Household members 18 years or older with no income must complete a Zero Income form and have a valid ID

Please Note: Crisis Service every 12 months/ Non-Crisis services every 6 months